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FAQs

faq green s

Will I get problems with customs if bring in furniture into my country?
A:    Even though there is a rarely a problem with shipments, It is always advisable to check with your local customs office to ensure that it is trouble free.

Will you refund my money if customs don’t allow the furniture into the country?
A:    No, as all furniture has been produced to the specific order, Alint cannot take any furniture back, please check with customs first.

What happens if I find defects on the furniture?
A:    All furniture is thoroughly checked before packing, great care is used with every piece of furniture, furthermore we offer transport-insurance which we advise our customers to include.

Are my payments safe?
A:    All payments can either be made with paypal or with credit card, they are processed by the participating bank and are absolutely safe.

Will you inform me in advance on the ETA of the products ordered?
A:    Yes of course, once we know the exact shipment dates, we will forward them to you.

What sort of delivery can I expect?
A:    As all furniture is made to specific orders, all wood is carefully selected, one can expect a realist delivery time of 4 to 6 weeks ex factory plus shipment time, depending on the final destination.

Is there a manual how to assemble the furniture once it arrives?
A:    Yes with any complicate piece of furniture or for furniture which has dis-assembled for transport purposes, we will provide a simple assembly instruction sheet.